Using the Fulfillment by Amazon service, your Orders are received by your Amazon store. You process these Orders, but the merchandise is actually stored and fulfilled at an Amazon warehouse. Fulfillment by Amazon is a contract service. Reach out to Amazon to learn if you qualify. Amazon Merchant Fulfillment is a different Amazon service, as explained throughout this topic.
Seller Fulfilled Prime
Amazon Merchant Fulfillment enables you to:
Print shipping labels for your Amazon Orders.
Pay for Shipments from your Amazon merchant account (or your UPS account).
Please note:
Amazon Merchant Fulfillment allows you to buy shipping labels from Amazon, using your existing Seller Central account. (UPS labels can be billed to your UPS account.)
Amazon acts as a shipping Carrier, but only from the perspective of Descartes ShipRush Web. Outside of Amazon, a shipping Carrier is a truck that transports and delivers your packages, and you purchase services from that Carrier. Using Amazon Merchant Fulfillment, you purchase the shipping service from Amazon, but you hand the packages to the actual Carrier (USPS, FedEx, or UPS) for transport.
In a "conventional" shipping Carrier relationship, the commercial relationship (e.g., the movement of money) and the service relationship (the handling of packages) are with the same company. Using Amazon Merchant Fulfillment, the commercial relationship is with Amazon, using a Seller Central account (e.g., not a FedEx or UPS account), but the packages are handed to the Carrier as you normally do.
In Amazon Merchant Fulfillment, labels can only be printed for Amazon Orders. To print labels for other Shipments, add your own UPS, FedEx, and/or ShipRush USPS accounts. The use of Amazon Merchant Fulfillment is required for Seller Fulfilled Prime Orders, optional for other Amazon Orders, and not available for non-Amazon Orders.
Benefits of Amazon Merchant Fulfillment
Seller Fulfilled Prime: Ask your Amazon Account Manager to enable your SKUs for Prime. You can then self-fulfill Prime Orders
Discounted shipping labels
Your choice of Carrier, label by label
No need to open an account with the shipping Carrier
Pay for shipping with your existing Seller Central account
Descartes ShipRush Web with Amazon Merchant Fulfillment
The following features are available in Descartes ShipRush Web with Amazon Merchant Fulfillment:
USPS, FedEx, and UPS Carriers are supported
Dynamex Same Day (in areas offered by Amazon)
Thermal label printer support (e.g., Zebra label printers)
Laser printer support
Support for Seller Fulfilled Prime and all Amazon Orders
Print labels singly or in bulk
Print packing lists
Integrated label + packing list
Electronic scale support
Full operation on PC and Mac
All other Descartes ShipRush Web features
Setup Steps for Amazon Merchant Fulfillment
Your shipping activity must meet Amazon's requirements for Seller Fulfilled Prime:
Have a high percentage of on-time Shipments: greater than 96% (as of this writing); see Amazon policies.
You offer a two-day shipping option.
In Seller Central, go to Help, and then search for
Buy Shipping.Go to Manage Shipping Services.
Accept the Terms of Service for the shipping Carriers. After submitting, wait two-to-five minutes for these settings to take effect.
Note: Click here to display the Terms. Be sure to accept all Terms.Return to Descartes ShipRush Web. Click SETTINGS.
If you are already connected to your Amazon Web Store, go to the next step. If not, click Add Web Store, select Amazon, and then complete the Wizard.
In Settings, click Add Carrier Account.
Select Amazon.
Complete the wizard.
You now have a new "Amazon" Carrier account for shipping.
Voiding and Refunding Shipping Labels
If a shipping label was printed incorrectly, void the label in Amazon's Seller Central (in the shipping label area). It can then be reshipped in Descartes ShipRush Web.
Note: The refund for the voided label may take five days to five weeks to receive, per Amazon policies and practices. All charges and refunds for shipping labels are managed in Seller Central.
After voiding the label, the view in Seller Central should look similar to this image:
Dynamex same-day labels must be voided by calling the Dynamex hub to cancel the pickup: 855-DYNAMEX (855-396-2639).
Dynamex is now part of TForce®.
Selecting Amazon as both Carrier and Service
These screenshots show the typical usage for shipping:
In Descartes ShipRush Web, click New (top of screen) to display the Editing Shipment form.
On the From dropdown, select Amazon as the Carrier.
Display the Service dropdown.
Print labels and tender to the appropriate shipping Carrier.
Prime Orders appear in Descartes ShipRush Web with the Amazon Prime logo (if the Prime logo is not seen, it is pending resolution by Amazon).
Amazon Merchants in the UK
These screenshots show the typical usage for shipping in the UK:
These are the types of labels produced for shipping:
SCAN Form Support
A SCAN form can be printed within Amazon Seller Central for U.S. shippers that use the U.S. Postal Service. To access SCAN forms in Seller Central:
Go to Orders > Order Reports.
Select the End of day form tab.
Select USPS.
Select your relevant warehouse.
Click Request. The form will be available for you to download and print.
Amazon Merchants in Germany
This screenshot shows the typical usage for shipping in Germany for Amazon DE merchants:
These are the types of labels produced for shipping:
FAQs
How do I add this to Descartes ShipRush?
Go to Settings.
Click Add Carrier Account
Select Fulfillment by Amazon from the list.
Provide your return address and your Amazon email (use the Admin email that you use to log in).
How does shipping work once I've added the account?
Process the Shipment as you would any other Shipment, making sure to select the newly added FBA account as your Ship From account. It works the same as any other Carrier with a few notable exceptions:
Once processed in Descartes ShipRush Web, you will NOT receive a shipping label (because you are not doing the shipping). Amazon will be prompted to process the Shipment right after it's "Shipped" in Descartes ShipRush Web, automatically.
This account can only be used for Orders flagged as FBA Orders. It will not work for non-Amazon Orders or Amazon Orders that are not stored in one of their warehouses.
Once the Order is processed, it will move to the "Shipped" area in Descartes ShipRush Web and be updated as processed in Amazon automatically, like a normal Order.
I don't see the Service I want (or when I try to ship, I get a "Service Not Available" error)
Amazon automatically determines which Services will work for your specific Shipment. For example, Prime Orders have to be out in two days. If Amazon sees that USPS Priority provides a three-day delivery time, USPS Priority will not be available for that Order. If you click the Services button, a full list of Services that Amazon allows for that Order is displayed.
I have a contract with FedEx. How do I get those rates in Amazon shipping?
Amazon shipping has its own rates, as arranged by Amazon. You can use your FedEx account, but not within Amazon shipping. You must use Amazon shipping for Prime Orders.
I have a contract with UPS. How do I get those rates in Amazon shipping?
In the Manage Carrier Accounts area of Seller Central, you can enter your UPS account. You will need a recent UPS invoice on-hand to complete this process. Once complete, when you use the "Amazon" Carrier in Descartes ShipRush Web to make a UPS Shipment, you should see your account rates that will be billed to your UPS account.
You can also add your UPS account to Descartes ShipRush Web for non-Prime and non-Amazon Orders. Amazon shipping must be used on Prime Orders.
But my rates are higher when I use Amazon shipping. I don't like that!
Other than when using your UPS account, Descartes ShipRush Web has no control over the Amazon charges for a given Shipment. Those rates are established by Amazon.
I got an error with Amazon shipping but can do the same Shipment fine in with my own account.
Take a screen shot of the error and/or copy the full error text.
Send the collected information to the Descartes ShipRush Web support team.
How do I ship Orders cross-border / internationally?
U.S. shippers may only use Amazon shipping for domestic shipping, within the U.S. Use the regular Descartes ShipRush international shipping features for export shipping.
What are the Amazon Terms and Conditions for Buy Shipping?
Please see the Amazon Seller Central area for the Terms and Conditions. The terms for the US are here: https://sellercentral.amazon.com/gp/shipping-manager/terms-and-conditions.html.
My Reference is not being printed, or its printout is altered from what I entered as the Reference!
Be certain that the Print Reference on Label option is enabled. Go to: SETTINGS > AMAZON > Account Amazon > Advanced. Select Print Reference on Label.
Amazon is specific about which information can go in the Reference area, so certain information that you enter may be changed. This includes the removal of non-alphanumeric characters (including spaces) and limiting the reference field to 14 characters. These are Amazon requirements and cannot be adjusted.