Refunds for lost or damaged USPS shipments are performed automatically (via our trusted partner, Easypost) without input from the user.
This service performs these tasks automatically for you:
Attempts to identify shipping labels that were lost or damaged
Attempts to request a refund on your behalf
Deposits the funds to your Descartes ShipRush postage account, less a 40% fee (but only if the refund request is approved)
Notes: This service only applies to eligible labels, as identified by Descartes ShipRush Web. To Opt-Out of this service, please contact our Customer Service Team for assistance
Tip: You can request refunds manually. A fee is not charged for manually triggered refunds. To manually refund an item that was lost or damaged, please visit the USPS File a Claim Page to start that process
Remember to read the terms of use for the service.