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Scale & Scanner Settings

Using an Electronic Scale in ShipRush Web

Descartes ShipRush Web can pull the shipping weight automatically from an electronic scale connected to a PC or Mac via a USB port, if the computer is running the Descartes ShipRush Desktop Toolkit.


Supported Scales

Note: Only USB-connected scales are supported.

The following scale models are supported by ShipRush Web:

  • Dymo USB scales, such as the S100

  • Endicia USB scales, such as the ES 2500U

  • Fairbanks model 70-2453, Ultegra, SCB-9000, R9000, Ultegra 21860, and compatible (the type distributed by many shipping carrier reps)

  • Mettler Toledo PS15, PS30, PS-3L, PS-6L, PS60 USB-attached scale, PS90, and compatible

  • Stamps.com Model 1010 10lb Scale

  • Stamps.com Model 2510 25lb Scale

  • Stamps.com Model 510 5lb Scale


Setting Up an Electronic Scale for Descartes ShipRush Web

To set up an electronic scale for use in Descartes ShipRush Web:

  1. Attach the scale to a USB port. Turn on the scale.

  2. Display the Scales-Barcode Scanner page (SETTINGS > ACCOUNT SETTINGS > Scale & Scanner).


  3. If not already installed, download the appropriate ShipRush Web Toolbox. Click Windows (32-bit), Windows (64-bit), or Mac/OSX, and then follow the instructions.

  4. These options are available:

    • Use Electronic Scale: Select this option if an electronic scale is connected; you should receive a "successfully connected" message

    • Weight from scale has precedence: If selected, ShipRush uses the scale reading instead of a manual entry

    • Test Scale: Click the link to test the scale

Tip: See also Supported Scales, Using an Electronic Scale, and Troubleshooting Scale Issues.


Using an Electronic Scale

To use an electronic scale in Descartes ShipRush Web:

  1. Before opening the Shipping form, put the parcel on the scale. When the Descartes ShipRush form is displayed, the parcel weight is shown automatically in the Weight field.

  2. If the shipment has multiple parcels, place the next parcel on the scale before choosing to add the next package. The weight of the next package is entered automatically once it is added to the Shipment.


Troubleshooting Scale Issues

To troubleshoot common electronic scale problems:

  • Confirm the scale is a supported model

  • If the scale is plugged into a USB hub or port splitter, disconnect it, and then plug the scale directly into the computer

  • Shut down the computer, and then restart it

  • Make sure no other scales are connected

  • Make sure that no other shipping software (or other software that uses the scale) is connected

  • If the above steps do not resolve the issue:

  1. Shut down the computer

  2. Disconnect all USB devices except the keyboard, mouse, and scale

  3. Restart the computer.

Tip: If the issue is still not resolved, then the scale may be non-functional. Plug the scale into a different computer, and then use Descartes ShipRush Desktop or another application to read the scale. If the scale cannot be read, then it may be non-functional.


Setting Up a Barcode Scanner for Descartes ShipRush Web

To set up a bar code scanner for use in Descartes ShipRush Web:

  1. Display the Scales/Barcode Scanner page (SETTINGS > ACCOUNT SETTINGS > Scale & Scanner).


  2. These options are available:

    • Use Barcode Scanner: Select this option to operate a scanner with Descartes ShipRush Web

      • Search for order by Order Number: Select this option to locate Orders by their Order numbers

        • Allow partial match: If selected, Orders are found with partially matching order numbers

      • Search for order by SKU: Select this option to locate Orders by the SKUs on each Order

        • Allow partial match: If selected, Orders are found with partially matching SKUs

      • Full Text of order: If selected, Orders are found with matching text in the orders

    • Scanned value: Displays the scan value for the barcode that you test-scanned

  3. Download the Windows toolbox by clicking the Windows link (see above graphic). Follow the instructions.


Troubleshooting: Scale Not Working in Chrome or Edge

If your scale is properly connected but not detected in ShipRush, your browser may be blocking access to the device. This is most commonly caused by the “Apps on Device” permission being set to Block.

Follow the steps below based on your browser.

Google Chrome

Chrome may block access to connected devices if the Apps on Device permission is disabled for ShipRush.

To resolve this:

  1. Open Chrome Settings

  2. Go to Privacy and security

  3. Click Site settings

  4. Open Additional permissions (or scroll down to find it)

  5. Locate my.shiprush.com (if not in the list, please add https://my.shiprush.com/ to the allowed list)

  6. Select Apps on device

    • If it is set to Block, change it to Allow

  7. Refresh ShipRush and try using the scale again

Once this permission is set to Allow, the scale should start responding immediately without requiring a reconnect.

Microsoft Edge

Microsoft Edge uses similar device permissions and may also block scale access by default.

To resolve this in Edge:

  1. Open Edge Settings

  2. Go to Privacy, search, and services

  3. Select Site permissions

  4. Click All permissions

  5. Open Apps on device

  6. Click Add site if not yet added to the allowed to access other apps and services on this device.

  7. Enter: https://my.shiprush.com/

  8. Save the change and refresh ShipRush

Once this permission is set to Allow, the scale should start responding immediately without requiring a reconnect.

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