Overview
Paquet Express is a domestic shipping carrier for Mexico that provides parcel delivery services with multiple service levels and delivery options. ShipRush integrates with Paquet Express to enable seamless shipping for businesses operating within Mexico.
Coverage: Mexico domestic shipping only (no international shipments)
Getting Started
Account Setup
To use Paquet Express in ShipRush, you'll need the following credentials from your Paquet Express account:
Username - Your Paquet Express account username
Password - Your account password
Account Number - Your billing account number
Quote Token - API token for rate requests
Quotation Password - Password for quotations
Enter these credentials when adding a new Paquet Express carrier account in ShipRush under Carrier Accounts.
Supported Features
Shipping Services
Paquet Express offers five service levels for domestic Mexico shipments:
Standard - Standard ground delivery
Same Day - Same-day delivery service
One Day - Next business day delivery
Second Day - Two business day delivery
Next Day Before 12 - Next day delivery by 12:00 PM
Package Types
Choose from three packaging options:
Package - Standard parcel
Envelope - Document envelope
Pallet - Palletized freight
Payment Options
Paquet Express supports multiple payment methods:
Prepaid - Charges to your account
Consignee - Recipient pays shipping charges
Third Party - Another party's account is charged (requires third party account number)
Important: When using Third Party or Consignee billing, insurance automatically switches to carrier insurance to ensure proper coverage.
Available Features
Rate Shopping - Compare rates across all five service levels to find the best price
Single Package Shipments - Ship individual packages
Multi-Package Shipments (MPS) - Ship multiple packages together as one order with consolidated tracking
Pickup Requests - Schedule package pickups from your location (home collection). A confirmation number will be provided after scheduling
Declared Value/Insurance - Add carrier insurance to protect high-value shipments. Insurance amount can be specified per package
Cash on Delivery (COD) - Collect payment from the recipient upon delivery. COD amount can be specified per package
Delivery Confirmation - Require acknowledgment of receipt/signature upon delivery (generates two labels with separate tracking numbers)
Residential Delivery - Enable home delivery service for residential addresses
Special Instructions - Add shipping comments and special handling instructions
Reference Fields - Track shipments with custom reference numbers for your internal records
Void Shipments - Cancel shipments by tracking number before carrier pickup
Address Requirements
Important: Colony/Locality Field
Mexican addresses require a Colony (Colonia) or Locality field, which appears as Address Line 2 in ShipRush. This field is mandatory for both origin and destination addresses.
Required Fields for Rating
Origin Address:
Country (must be Mexico)
City
Address Line 2 (Colony/Locality) - Required
Postal Code
Destination Address:
Country (must be Mexico)
City
Address Line 2 (Colony/Locality) - Required
Postal Code
Additional Fields Required for Shipping
When creating shipments, you'll also need:
Origin Address:
State
Street Address (Address Line 1)
Email address
Phone number
Company name and/or Contact name
Destination Address:
Street Address (Address Line 1)
Email address - Required
Phone number
Company name and/or Contact name
Labels and Tracking
Label Formats
Paquet Express labels are generated as PDF files in 4x6 thermal format. ShipRush automatically converts these labels based on your printer settings:
PDF - Default 4x6 thermal format
PNG images - For standard printers (multi-page PDFs converted to individual images)
ZPL format - For thermal printers
Label generation includes a brief processing delay to ensure proper preparation before download.
Delivery Confirmation Labels
When you request delivery confirmation (acknowledgment of receipt/signature required), Paquet Express generates two separate labels with two tracking numbers:
Main shipment label - Primary tracking number for the shipment
Acknowledgment label - Secondary tracking number for proof of delivery
Important: Both labels must be printed and attached to your shipment for delivery confirmation service.
Tracking Numbers
After creating a shipment, you'll receive one or two tracking numbers depending on whether delivery confirmation was requested. These numbers allow you to monitor your shipment status through Paquet Express.
Limitations
Not Supported
International Shipping - Only domestic Mexico shipments are available
End of Day Reports - No manifest or close-out process supported
Pickup Status Check - Cannot check the status of pickup requests
Pickup Cancellation - Cannot cancel scheduled pickups through the API
Real-time Tracking API - Use the Paquet Express website for tracking updates
Important Considerations
Automatic Charges: Shipping costs may include charges for residential delivery and pickup requests even when not explicitly selected in the shipment form. This is determined by the carrier based on the delivery address
Void Limitations: When voiding a shipment with delivery confirmation, only the primary tracking number is cancelled. The acknowledgment label tracking number (if generated) is not voided automatically
Third Party Payment: Third party payment requires entering the third party account number. The payment account number and postal code fields will be displayed in the shipping form when this option is selected
State Code Handling: ShipRush correctly interprets Mexican state code "NL" (Nuevo León) for proper address validation
Getting Help
If you encounter issues setting up or using Paquet Express:
Verify all required address fields are completed, especially the Colony/Locality (Address Line 2)
Ensure your Paquet Express account credentials are entered correctly
Confirm your shipment is within Mexico (domestic only)
Contact ShipRush support for technical assistance
Related Topics
Adding Carrier Accounts
Creating Shipments
Rate Shopping
Printing Shipping Labels
Tracking Shipments