DHL eCommerce is supported for U.S. and Canada origination.

Notes:

Driver Summary Manifest (Close Shipping Day) required for INTL Shipping
No additional customs documentation required (DHL generates all required customs information during shipment)
Transit time information is not available for rate shopping

DHL has a weekly maintenance window: every Sunday – 1:00pm to 2:15pm EST. This maintenance only affects international shipments; other services should still be available.

U.S. Origination Supported Services

U.S. Domestic Services:

DHL SmartMail Parcel Expedited
DHL SmartMail Parcel Ground
DHL SmartMail Parcel Expedited Max
DHL SmartMail Marketing Parcel Expedited
DHL SmartMail Marketing Parcel Ground
DHL SmartMail BPM Expedited (Rate Not Supported)
DHL SmartMail BPM Ground (Rate Not Supported)

Export Services:

DHL Parcel International Direct (DDU & DDP)
DHL Parcel International Standard
DHL Packet International

Domestic Return Services (Rate Not Supported):

DHL SmartMail Parcel Return Light
DHL SmartMail Parcel Return Plus
DHL SmartMail Parcel Return Ground

Domestic Service Endorsements Supported

Address Correction Service Requested
Forwarding Service Requested
Change Service Requested
Return Service Requested

Mail Package Types:

Package\parcel
Irregular package
Parcel Select
BPM Parcel

Canada Origination Supported Services

Canada to U.S. Shipping:

DHL Parcel International Direct Priority
DHL Parcel International Direct Standard

Dangerous Goods (Hazmat) Support

Hazmat shipping is supported for the following services:

DHL SmartMail Parcel Expedited
DHL SmartMail Parcel Ground
DHL SmartMail Parcel Expedited Max
DHL Parcel International Direct
DHL Parcel International Standard

DDU and DDP Services

DHL Parcel International Direct has both DDU and DDP options:

Delivery Duties Unpaid: Relates to shipping across borders (export shipments). The shipper only pays for transportation only, not taxes and duties. The recipient needs to pay any duties and taxes that apply. For small parcels in B2C, this often means the recipient needs to go to a post office to pay any duties and receive the package.
Delivery Duties Paid: Means the shipper has paid (or will pay) for transportation and import duties and taxes. The package is handed over to the recipient without a need for the recipient to pay any fees.

These options are selected in the Payment area when Parcel Direct has been selected as a service.

C.O.D.

C.O.D. will show on the shipping label for domestic and export shipments (from U.S. to other countries).