ShipRush
ShipRush Dashboard
Submit an Idea
Contact Support
Last updated:

ACH Bank Account Verification


Overview

When you add an ACH bank account as a payment method in ShipRush, the account must be verified before it can be used for payments. Verification ensures the bank account is valid and that you have proper authorization to use it for transactions.


What Is ACH Verification

ACH (Automated Clearing House) verification confirms that you have access to the bank account you want to use for payments. This security measure protects both you and ShipRush from unauthorized transactions and fraud.

Verified accounts can be used for:

  • Adding funds to your ShipRush account

  • Automatic payment processing

  • Subscription billing

  • Migration to Stripe payment processing

Unverified accounts cannot be used for payments until the verification process is complete.


Verification Methods

ShipRush supports two methods to verify your bank account:


Micro-Deposit Verification

This is the standard verification method:

  1. After adding your bank account information, ShipRush deposits two small amounts (less than one dollar each) into your account.

  2. Within three business days, check your bank statement to find these deposit amounts.

  3. Log in to ShipRush and go to SETTINGS > ACCOUNT SETTINGS > Billing - Payments.

  4. Click Verify next to your bank account listing.

  5. Enter the exact amounts of the two deposits.

  6. Click Submit to complete verification.

Note: You have a limited number of attempts to enter the correct amounts. If you exceed the maximum attempts, you will need to add the bank account again.


Instant Verification

Some banks support instant verification through secure online banking credentials:

  1. When adding your bank account, select the instant verification option.
    You will be redirected to a secure authentication page.

  2. Log in using your online banking credentials.

  3. Authorize ShipRush to verify your account.
    Your account is verified immediately upon successful authentication.

Tip: Instant verification is faster and allows you to start using your bank account immediately.


Checking Verification Status

To check whether your ACH bank account is verified:

  1. Go to SETTINGS > ACCOUNT SETTINGS > Billing - Payments.

  2. Under Payment Methods, locate your bank account listing.

  3. Look for the verification status indicator:

    • Verified: The account is ready to use for payments.

    • Pending Verification: Waiting for you to complete verification.

    • Verify button: Click to enter micro-deposit amounts.


Setting a Default Payment Method

After verifying your bank account, you can set it as your default payment method:

  1. Go to SETTINGS > ACCOUNT SETTINGS > Billing - Payments.

  2. Click Make default payment method next to your verified bank account.

  3. All future purchases will be processed using this account.


Troubleshooting


I did not receive the micro-deposits

  • Wait the full three business days for deposits to appear.

  • Check your bank statement carefully; amounts are very small.

  • Verify you entered the correct routing and account numbers.

  • Contact ShipRush Customer Support if deposits do not appear after five business days.

I entered the wrong amounts

  • You have a limited number of verification attempts.

  • Double-check your bank statement and try again.

  • If you exceed the maximum attempts, remove the bank account and add it again.

Instant verification failed

  • Ensure you are using the correct online banking credentials.

  • Try using the micro-deposit verification method instead.

  • Contact your bank if you continue to experience issues.

Security and Privacy

ShipRush takes the security of your banking information seriously:

  • Micro-deposits are processed through secure banking networks.

  • Instant verification uses bank-level security protocols.

  • Your bank information is never stored by ShipRush.

For additional assistance with ACH bank account verification, contact Descartes ShipRush Customer Support.

Back to Top