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Billing - Payments

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Displaying Billing Payments Page

To display the Billing Payments page, go to SETTINGS > ACCOUNT SETTINGS > Billing - Billing Payments.


Your account's current balance is shown under Billing (at the top).


Adding Funds for Future Payments

Funds must be in your account to pay for ShipRush USPS postage and Total Shipping Protection (if subscribed). Funds are added to your account by transferring them from the designated bank or credit card. You can add these funds manually or have them added automatically. If a Payment Method is not specified, you are prompted to select one at the beginning of the funding process. See also Adding a Credit Card Payment Method.

If you do not want to add funds automatically, then skip this step. Funds can be added automatically based on a threshold that you specify. When your existing funds fall below a certain threshold, the system purchases postage for you using your regular purchasing account. For example, as shown in the screenshot above, whenever you print a label with a balance below $50, an additional $200 in postage is automatically purchased.


To add funds to your account for future payments:

  1. Select Add Funds Automatically, enter the amount of funds to be added (first box), and then enter the amount threshold (second box).

  2. To add funds manually, click Add Funds (under Billing (see the above graphic). If a Payment Method is already selected, the next few steps are skipped, and the Add Funds page is displayed.

  3. In the Select Payment Type dialog, select Credit Card or E-Check (also known as ACH), and then click Next. ShipRush accepts Visa, Mastercard and American Express. An electronic check (E-Check) is used to route payments from one bank to another through the Automated Clearing House (ACH).

  4. If you selected Credit Card, enter your contact and credit card information. If you selected E-Check, enter your Bank Account Information and Billing Address.

  5. Click Next.

  6. Continue entering information into the dialogs, including the amount of funds to add to your billing account. Once complete, a confirmation will be displayed, indicating that the funds have been added.

Please note:

  • If you entered bank account information, within three business days, two small drafts (up to 0.99 cents each) will be deposited into your bank account.

  • Once you know the exact amounts deposited, go to SETTINGS > Bill - Payments.

  • Click Verify next to your bank listing, then enter the amounts placed into your account. This step helps verify that you have proper access to the account for processing postage purchases.

  • After verifying the account, click the Make default payment method link. All future purchases will be drafted directly from your bank account.


Adding a Credit Card Payment Method

To add a Credit Card Payment Method to your account:

  1. Under Payment Methods (see above graphic), click Add Payment Method.

  2. In the Add Credit Card dialog, enter your contact and credit card information. ShipRush accepts Visa, Mastercard and American Express.

  3. Click Next.

  4. Continue entering information into each dialog and clicking Next until you see the confirmation that the payment method has been added.


Adding an ACH Bank Account

You can add an ACH (Automated Clearing House) bank account as a payment method. ACH bank accounts must be verified before they can be used for payments.

To add an ACH bank account:

  1. Under Payment Methods, click Add Payment Method.

  2. In the Select Payment Type dialog, select E-Check (aka ACH) and then click Next.

  3. Enter your Bank Account Information, including routing number and account number.

  4. Enter your Billing Address.

  5. Click Next to add the bank account.

  6. Complete the verification process to activate the account. See ACH Bank Account Verification for detailed instructions.

Important: Only verified ACH bank accounts can be used for payments and will be migrated to the Stripe® payment system. Unverified accounts cannot process transactions.


Reviewing Your Payment History

To review your Payment History for a specific period:

  1. Under Payment History (see above graphic), enter a range of dates in the Payments from and to fields.

  2. Click Search Payment History to display the Payment History report.


Generating a Report on All Billing Activity

To generate a report on all Billing activity for a specific period:

  1. Under Report on all activity (see above graphic), enter a date range in the Transactions from and to fields.


  2. Click Download Transactions.

  3. Choose to open or save the report spreadsheet.


Requesting a Refund

If your current balance is greater than $0.00, the Request Refund link is displayed near the top of the Billing - Payments page.



To request a refund:

  1. Display the Billing - Payments page (SETTINGS > ACCOUNT SETTINGS > Billing - Payments).

  2. In the Billing section, click Request Refund. The confirmation page is displayed.

  3. Click Yes to confirm and start the refund process.

Note: The refund process can take up to 30 days. The refund will be applied to the credit card on file.


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