FAQs
Payment Status retrieved? |
Yes |
Buyer-requested Shipping Carrier and Service retrieved? |
No |
Weight and Dimensions retrieved? |
Yes |
Delay to receive orders in Descartes ShipRush? |
Pressing Refresh in Descartes ShipRush Web retriences all Channel Advisor orders up to approximately 30 - 60 minutes ago. |
On the initial setup of Descartes ShipRush Web, are past orders retrieved? |
Yes |
For those "past" orders, Can Descartes ShipRush Web determine whether "past" orders have already been shipped? |
Yes |
Channel Advisor is updated with shipment information? |
Yes, including the Tracking Number. |
Setting Up Channel Advisor in Descartes ShipRush Web
Click here to display the information needed in order to complete the setup wizard.
To set up Channel Advisor in Descartes ShipRush Web:
Go to SETTINGS > Add Web Store.
On the Select a Web Store dropdown, click Channel Advisor. Click Next.
Go through the setup wizard until complete.
Importing a Carrier and Service from Channel Advisor
In order to import a Shipping Carrier Service from Channel Advisor, you need to enable the Shipping Carrier settings in Channel Advisor.
To enable Shipping Carrier:
In Channel Advisor, go to Sales > Shipping > Shipping Carriers.
Select the carrier/service combinations you want to include with your shipments.
Click Add to move carrier/service combinations to the "Enabled" box to the right.
Once the needed Service options are enable, click Save.