Return Services can be useful for:

• Returning products

• Reclaiming items shipped mistakenly

• Recovering equipment from sites that do not have their own shipping accounts

• Retrieving items from home office workers

• Swapping parts

In addition to Automatic Returns, there are two ways to process a return Shipment:

• Look up the order, and create a return shipment

• Use ad hoc return shipment

Processing a Return Services Shipment

To process a Return Services Shipment:

1. Display a Shipments page (select a menu option under the SHIPMENTS folder).

1. Select a Shipment by checking its box (at far left).

2. Click Return (top of screen). The Editing Return Label page is displayed.
   
   
   

3. Click the "flip" icon (highlighted above) to toggle the Shipment to Return Services.
   
   
   
   To toggle back to a regular Shipment, click the "flip" button again .
   

4. Edit fields, as needed.

5. Click Ship.

Note: The Automatic Returns feature triggers a return Shipment automatically for each outbound shipment.

USPS Returns

ShipRush USPS shipping offers the following return services:

• Prepaid Shipping Label: You pay the postage and receive the label. Use the label within 10 business days.

• Scan-Based Return (or "Pay on Use" return label): You print the label without paying. You pay the postage when the label is used. The label can be used within 60 days. Service fees may apply.

Note: See also Scanned-Based/Pay-on-User Returns and Dialing Up USPS Return Label.

UPS and FedEx Returns

UPS and FedEx shipping offer the following return services:

• Call Tag: This service sends a courier to the 'pickup from' address with a return label in hand. The driver picks up the package and applies the label. The parcel is then on its way to the Deliver To address, which is your address by default. You can change the address on the Descartes ShipRush shipping form.

• E-mail Label aka Electronic Return Label: The shipping Carrier emails the return label to the email address shown in the Pickup From area. The email recipient prints out the label, puts it on the package, and tenders the package to the Carrier for transport back to you. The shipper (you) never sees the shipping label. The shipping Carrier emails the label to the email address shown on the shipping screen.

• Print Return Label (aka FedEx Return Manager): A return label is printed on your printer. This label can be included with the outbound shipment, allowing the recipient to easily make a return back to you, if needed. You can also email it out later.

• Ship Date, where prompted: The Ship Date should be today or a future date, but does not need to be accurate. The label can be used for days or weeks into the future. Consult with the shipping Carrier for details.

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