See also:

• Combining Orders into One Shipment

• Packaging Type Values

• Commodity and Commodity Weight

• Customs Forms for Export Shipping via US Postal Service

• Ship-From Addresses

Displaying the Editing New Shipment Form

To create a Shipment, click New (top of screen). (You may need to click Back to see the New button.) The Editing New Shipment form is displayed.

Note: The required fields on the Editing New Shipment form have a red background.

The following sub-sections explain each area of the Editing New Shipment form.

From Field and From Address

Click here for additional information on Ship-From Addresses.

1. The From field shows information about your default Carrier account, including the Carrier account ID, Carrier name, and your company name. If needed, select a different account on the From dropdown.
   
   
   

2. See Applying Settings to Carrier Accounts for details on setting the default Carrier account, default ship From address, and other options. This option can be useful for drop-shipping.

   1. The information in the From field along with related information, including the Ship From address, will be printed on the shipping label in the FROM area.

   2. To display the default ship-from address for the selected Carrier account, click the down-arrow button (at right of the From field).
      
      
      

3. If needed, do one of the following:

   • To edit the displayed Ship From address, click the Edit Ship From address button (marked with a pencil icon).

   • To replace the displayed Ship From address with a different stored address, click the magnifying glass button. On the Address Book tab, click an address to select it. If needed, edit the selected address.

Tip: You can specify Presets for Shipping Options and Common Packaging Sizes.

Ship To Address and Email Addresses

1. In the To area, do one of the following:

   • Enter the Ship To Company name, contact Name, Phone number (required for certain overnight Shipments), and destination address.

   • Click the magnifying glass button to display the Address Book, listing recently used addresses. Click an address to select it.
     
     
     

2. To verify the Ship To address, press F8. (Additional keyboard shortcut options are available.)

3. If applicable, select Residential, if available.

4. As needed, enter email addresses into the fields listed below. The displayed fields vary, depending on the Carrier/Service selected. (Entering an email address is not required to ship.)

   • Email: Enter the email address that receives general emails.

   • Tendered: Enter the email address that receives Tendering notifications.

   • Delivery: Enter the email address that receives delivery notifications.

   • Exception: Enter the email address that receives exception notifications (for example, delivery is delayed).

5. To activate the email addresses entered above, select the corresponding checkboxes.

Warning: If you later make a change to the address, the change is only applied to the Shipment. The address change is not applied to the Order.

Service

The Service area is used to select a Service for the Shipment along with Service options, such as Hold at Location, Saturday pickup, and special delivery options. It also allows you to Rate Shop the available Services for the Shipment.

1. Do one of the following:

   • Select a Service: On the Service dropdown, select a Service. The available options correspond to the Carrier selected in the To field. To learn the Rate for the selected Carrier/Service, press F2. The Rate is displayed at the top of the screen (see the example, below). Additional shortcut options are available.
     
     
     

   • Rate Shop the Services: Before selecting a Service, you can learn the Shipment's estimated cost and delivery date for each available Service. (Rate Shopping must be turned on for the Services.) On the Service dropdown, click Estimate Cost and Delivery Date. The estimated delivery date (Transit) and Rate are displayed next to each Carrier in the list (see graphic below). Click a Service in the list to select it.
     
     
     
     If the estimated delivery dates and Rates are not listed, see the possible error message (top of screen), listing missing information. Enter the missing information, and then click Estimate Cost and Delivery Date again in the Service dropdown.
     
     Rate Shopping must be turned-on for the Services in order for Estimate Cost and Delivery Date to function. To turn-on Rate Shopping for Services, on the Service dropdown, click Customize accounts or services shown. The screen for selecting shipping accounts and shipping services for Rate Shopping is displayed. See Setting Up Rate Shopping for details on working with this screen.
     

2. If no fields or checkboxes are displayed under Service, click the down-arrow button (next to Service).

3. Ship Date:

   • Enter the Ship Date up to 7 days into the future (or up to 10 days for FedEx), depending on the Shipment type. See Limits for Future Day Shipping for FedEx and UPS for more details.

   • To lock the Ship Date, click the open-lock icon. This can be useful when processing multiple Shipments for the same future Ship Date. The Ship Date can be unlocked by clicking the lock button or logging-out of Descartes ShipRush Web.
     
     The Ship Date may already be locked if a relevant setting is applied to the Carrier account. For example, the Ship Date is locked if Set ship date to next week day after is selected for the Carrier.
     

4. Under Service, other fields, dropdowns, and checkboxes are available, depending on the selected Service. The options may include:

5. • Carbon Neutral: Transport must emit net-zero carbon dioxide emissions.

   • Delivery Date

   • Delivery Type: Available for FedEx Home Delivery.

   • Ground Economy Type: Available for Fed Ground Economy.

   • Direct Delivery Only

   • Hold at Location or Hold at UPS Access Point: In the dropdown, select a hold location. You may modify the selected hold location as well as enter an Account number and a Tax ID. Click OK.

   • Hub ID: Available for FedEx Ground Economy.

   • Options: Available for certain FedEx and UPS Services.

   • Phone: Available for FedEx Home Delivery.

   • Saturday Delivery

   • Saturday Pickup

Limits for Future Day Shipping

As explained in the previous section, you may enter a Ship Date that is up to 7 days in the future (or up to 10 days for FedEx), depending on the Service. Following are the guidelines for FedEx and USPS:

FedEx Future Day Shipping

• FedEx Ground®: Up to 10 business weekdays in the future (Saturdays and Sundays cannot be selected)

• FedEx Express®: Up to 7 business days in the future (includes Saturdays, but not Sundays)

• FedEx Ground Economy: Set the Ground Economy Type and Delivery Confirmation as needed. Defaults for these options can be set in Settings.

U.S. Postal Service Future Day Shipping

If the shipment is tendered to the Postal Service on a future date, set the Ship Date to the day that the Postal Service will receive the package.

Note: To process multiple shipments for the same future date, use the button to lock the ship date. Remember to unlock it when done.

Payment

Payment is an option for certain Carriers, such as UPS and FedEx, allowing you to select the payer for the shipping charges.

Select an option on the Payment dropdown. The options vary, depending on the selected Carrier. The options for UPS and FedEx are explained below. Similar options may be available for other Carriers.

Once you select a Payment, additional fields may be displayed. For example:

UPS

If Carrier "UPS" is shown in the From field, these are the available Payment options:

• Prepaid: The shipper's account that is registered in Descartes ShipRush Web is billed for the Shipment. This is the default Payment option.

• Freight Collect: The account for the recipient of the Shipment is billed for the Shipment. This requires providing the recipient's account number.

• Third Party: A shipper account is billed other than the sender's or recipient's account. This requires providing the shipping account number and the billing zip code tied to that account.

• Consignee: The consignee (not the shipper or recipient) is responsible for payment of the shipping charges.

FedEx

If Carrier "FedEx" is shown in the From field, these are the available Payment options:

• Sender: The shipper's account that is registered in Descartes ShipRush Web is billed for the Shipment. This is the default payment option.

• Third Party: A shipper account is billed other than the sender's or recipient's account. This requires you to provide the shipping account number and the billing zip code tied to that account.

• Recipient: The account for the recipient of the Shipment is billed for the Shipment. This requires providing the recipient's account number.

International

The International area of the Descartes ShipRush Web Shipping Form is displayed if a foreign country is selected in the State field. (The International area does not apply to Amazon.)

1. To expand the International area, click the double-arrow button at far right.
   
   
   
   Each item in the Shipment is either a document or Commodity. Generally, anything that is not a typed, written, or printed document is a Commodity.
   

2. If only documents are in the international Shipment, select Documents Only. Enter a Description for the documents. (Selecting Documents Only hides the other International fields and the entire International Goods (Commodities) area.) If you did not select Documents Only, continue to the next step.

3. As needed, fill-in the International fields, and select the appropriate checkboxes. The fields, dropdowns, and checkboxes in the International area vary, depending on the selected Carrier/Service.

International Goods (Commodities)

The International Goods (Commodities) area is displayed if a foreign country is selected in the State field. The International Goods (Commodities) area does not apply to Amazon.

1. To add a Commodity to the Shipment, do one of the following:

   • Click Add Commodity. Enter information, as needed.

   • Click the magnifying glass icon to display the list of existing Commodities. Click an item to select it.

2. As needed, repeat the previous step to add more Commodities.

The bottom row shows the Totals for Wt,ttl, oz, and Value,$.

Warning: In most cases, the Shipment Weight (entered in the Package area) must be equal to or greater than the combined weight of all Commodities in the Shipment.

Package

The Package area of the Editing New Shipment form is used to enter package information, such as packaging type, weight, declared value, and other information. The options vary, depending on the selected Carrier/Service.

1. On the Packaging dropdown, select the type of packaging. See Packaging Type Values for the list of Packaging options.

2. Enter the package Weight. The Weight field for Amazon and ShipRush USPS includes both the lbs and oz fields.

3. Enter the package's Declared Value. The Declared Value field for ShipRush USPS includes this notation: coverage by ShipRush.

4. Enter the package Reference. Certain Carriers/Services have multiple Reference fields (Ref. 1, Ref. 2, etc). Reference information is printed on the shipping label(s). Click here to see additional benefits of entering References. Any Reference field can be set as a required field. See Applying Settings to Carrier Accounts for details.

5. FedEx has these additional fields where you may enter information: PO, Invoice, Department Number, and Shipment Integrity.

Size

The Size area of the Editing New Shipment form is displayed, depending on the selected Carrier/Service.

1. In the Size fields, enter the package's dimensions. U.S. shippers enter the dimensions in inches; shippers in most other regions enter the dimensions in centimeters.
   
   
   

2. At right of the Size fields, click the down-arrow button to display additional options. The options vary, depending on the selected Carrier. Select the appropriate options.

Tip: Entering the package's dimensions is especially important if the package incurs dimensional weight charges.

Adding More Packages to Shipment or Deleting Packages

Once you enter Package and Size information for the first package, you can add more packages to the Shipment.

1. Do one of the following:

   • If the next package is similar to the first package, click Repeat. The information for the first package is now on tab 1. The information for the current package is on tab 2 (copied from tab 1). As needed, edit the information on tab 2.

   • If the next package is dissimilar to the first package, then click Add Package. This creates the empty tab 2 for the next package. Enter the package information.

2. Add more packages, as needed, using the Repeat or Add button.

3. To delete a package, select its tab, and then click Delete.

Note: Adding packages creates a Multi-Parcel Shipment (MPS). Most MPS's for FedEx and UPS have a master tracking number. However, if the Shipment is not a true MPS (for example, shipped USPS), then each label reflects a stand-alone Shipment. When shipping an MPS, most e-commerce systems post only the first or primary tracking number on the Order update. This single posting is expected behavior.

Signature Service/Delivery Confirmation

The Signature Confirmation options control whether the delivery driver requires a signature. The options vary, depending on the selected Carrier/Service.

On the Signature Confirmation dropdown, select a signature/delivery option: None, Delivery Confirmation, Signature Required, or Adult Signature Required. FedEx options include Service Default, No Signature Required, Direct Signature Required, and Adult Signature Required.

Note: When shipping FedEx, Service Default is the most common Signature Confirmation option and carries no surcharges. Selecting Service Default requests that FedEx collects a signature when delivering to commercial addresses, and leave the package without collecting a signature when delivering to residences (these are the usual actions taken by FedEx) . See FedEx Signature Options for more details.

C.O.D.

If applicable, select the C.O.D. checkbox, enter the amount in US dollars, and then select the type of Funds to be used for paying the C.O.D. amount. The Funds options vary, depending on the selected Carrier/Service.

FedEx COD/eCOD

If eCOD service is enabled for the FedEx account, all shipments processed as COD are handled by FedEx as eCOD. "eCOD" is printed on the shipping labels. Please note:

• The eCOD service is configured by FedEx at the account level.

• Descartes ShipRush Web does not require any type of configuration for eCOD.

Special Materials

The Special Materials area will be displayed under C.O.D., depending on the selected UPS Service.

Note: The Dry Ice and/or Hazardous Materials option must be turned-on in Settings in order to see the Special Materials area.

If applicable, select Dry Ice and/or Hazardous Materials. Enter information into the additional fields, as needed.

Shipping or Saving the Single Shipment

To ship the newly created single Shipment, click the Ship button or press F10. (Additional shortcut options are available.)

Alternatively, you can save the Shipment as a Draft Shipment by clicking Back. To display the list of Draft Shipments, go to SHIPMENTS > Draft Shipments. The Draft Shipments list page also includes the Ship button.

Warning: Draft Shipments are saved in the Draft Shipments folder for up to seven days.

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