This page is for shippers who have an individual account with Pitney Bowes, including users of ebay.shiprush.com.

Setting Up Pitney Bowes Accounts

To set up Pitney Bowes:

Log in to the Pitney Bowes Merchant Portal Here: Support Portal Signup

or
In Descartes ShipRush Web, go SETTINGS > Advanced under the Pitney Bowes account and use the button to open the portal.
Complete the account wizard.

When you go through the account creation wizard in Descartes ShipRush, a Pitney Bowes account is created automatically. Postage payment and other settings are managed in the Pitney Bowes account at https://login.pitneybowes.com/merchant_portal.
After creating your account, you will immediately receive an email from Pitney Bowes with information for logging in to your Pitney account. This email has a link to https://login.pitneybowes.com/merchant_portal.

Tip: You can also log in to your Pitney Bowes account from Settings. On the lower left, select your account and then the Advanced option. Press Manage Postage Account to log in to the Pitney Bowes Merchant Portal (where you can run reports and manage your account).

Purchasing Postage

Enter the Low Balance Threshold and Refill Amount fields below. Once done, you do not need to do anything to purchase postage. Your account will automatically refill when the balance gets low.

Tip: You should set your auto purchase amounts so that the account purchases postage about once a day. (If your account runs multiple purchases a day, Pitney Bowes may automatically change the setting to allow about one purchase a day.)

Voiding/Refunding Labels

You can void labels in the Shipped folder and in the Pitney Bowes Merchant Portal.

Note: Refund approval by USPS can take up to 30 days before being credited back to your account.

Managing Accounts and Account Settings

You can log in to your Pitney Bowes account from Settings:

On the lower left, select your account.
Select the Advanced option.
Press Manage Postage Account.
Log in to the Pitney Bowes Merchant Portal, where you can run reports and manage your account.

Once logged in, several functions are available:

Report on Transactions
Set Refill Amount and Low Balance Threshhold
One Time Postage Refill
Contact Support

Using and Updating Payment Methods

For ebay.shiprush users, payment is always via PayPal. To bill to a credit card:

Set up a dedicated PayPal account with that card linked.
Use this PayPal account in Descartes ShipRush.

PayPal will automatically deduct charges from your PayPal balance before turning to a credit card. If you desire all postage charges to go directly to a credit card, please take these steps:

Create a new, clean, PayPal account that has zero balance and the credit card linked. (If PayPal will not allow you to link the credit card, ask the credit card company for a new "child" credit card to dedicate to this purpose.)
Link your Pitney Bowes account to this new PayPal account.
To change the PayPal account used on your account, contact Pitney Bowes Customer Service at (855) 393-8874

Accounts billed directly to credit card are changed in Payment Information:

Tracking the Statuses of Voids

Voids take between ten and twenty-five days to post to your account. Contacting customer service does not help because they can do nothing until that time has passed.

Tip: Voids can be tracked in the Pitney Bowes Merchant Portal.

To view the void tracking:

Select Your Transactions to display the Your Transactions area. Here you can set the Transaction Type to Refund Request and see all the requests and status.
The information on this page may be up to one day behind.

Viewing Merchant Portal Pages

You can log in to your Pitney Bowes account:

Directly from the Web (from the Welcome email sent when the account was opened) and
By going to Settings in the system:

On the lower left, select your account.
Select the Advanced option.
Press Manage Postage Account to log you in to the Pitney Bowes Merchant Portal, where you can run reports, and manage your account.

This is the Main Screen with highlights of important functions:

Customer service contact information is also here:

This is the Transaction Report Filter:

The Transaction Report shows postage prints, refund requests, and status of refund requests. This report can be exported.

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Pitney Bowes Account Management