Account Settings
Scale & Scanner Settings

Using an Electronic Scale in ShipRush Web

Descartes ShipRush Web can pull the shipping weight automatically from an electronic scale connected to a PC or Mac via a USB port, if the computer is running the Descartes ShipRush Desktop Toolkit.

Supported Scales

Note: Only USB-connected scales are supported.

The following scale models are supported by ShipRush Web:

Dymo USB scales, such as the S100
Endicia USB scales, such as the ES 2500U
Fairbanks model 70-2453, Ultegra, SCB-9000, R9000, Ultegra 21860, and compatible (the type distributed by many shipping carrier reps)
Mettler Toledo PS15, PS30, PS-3L, PS-6L, PS60 USB-attached scale, PS90, and compatible
Stamps.com Model 1010 10lb Scale
Stamps.com Model 2510 25lb Scale
Stamps.com Model 510 5lb Scale

Setting Up an Electronic Scale for Descartes ShipRush Web

To set up an electronic scale for use in Descartes ShipRush Web:

Attach the scale to a USB port. Turn on the scale.
Display the Scales-Barcode Scanner page (SETTINGS > ACCOUNT SETTINGS > Scale & Scanner).
If not already installed, download the appropriate ShipRush Web Toolbox. Click Windows (32-bit), Windows (64-bit), or Mac/OSX, and then follow the instructions.
These options are available:
- Use Electronic Scale: Select this option if an electronic scale is connected; you should receive a "successfully connected" message
- Weight from scale has precedence: If selected, ShipRush uses the scale reading instead of a manual entry
- Test Scale: Click the link to test the scale

Using an Electronic Scale

To use an electronic scale in Descartes ShipRush Web:

Before opening the Shipping form, put the parcel on the scale. When the Descartes ShipRush form is displayed, the parcel weight is shown automatically in the Weight field.
If the shipment has multiple parcels, place the next parcel on the scale before choosing to add the next package. The weight of the next package is entered automatically once it is added to the Shipment.

Troubleshooting Scale Issues

To troubleshoot common electronic scale problems:

Confirm the scale is a supported model
If the scale is plugged into a USB hub or port splitter, disconnect it, and then plug the scale directly into the computer
Shut down the computer, and then restart it
Make sure no other scales are connected
Make sure that no other shipping software (or other software that uses the scale) is connected
If the above steps do not resolve the issue:

Shut down the computer
Disconnect all USB devices except the keyboard, mouse, and scale
Restart the computer.

Tip: If the issue is still not resolved, then the scale may be non-functional. Plug the scale into a different computer, and then use Descartes ShipRush Desktop or another application to read the scale. If the scale cannot be read, then it may be non-functional.

Setting Up a Barcode Scanner for Descartes ShipRush Web

To set up a bar code scanner for use in Descartes ShipRush Web:

Display the Scales/Barcode Scanner page (SETTINGS > ACCOUNT SETTINGS > Scale & Scanner).
These options are available:
- Use Barcode Scanner: Select this option to operate a scanner with Descartes ShipRush Web
  - Search for order by Order Number: Select this option to locate Orders by their Order numbers
    - Allow partial match: If selected, Orders are found with partially matching order numbers
  - Search for order by SKU: Select this option to locate Orders by the SKUs on each Order
    - Allow partial match: If selected, Orders are found with partially matching SKUs
  - Full Text of order: If selected, Orders are found with matching text in the orders
- Scanned value: Displays the scan value for the barcode that you test-scanned
Download the Windows toolbox by clicking the Windows link (see above graphic). Follow the instructions.