Below are Order-retrieval details that apply when Descartes ShipRush Web is retrieving orders from a PinnacleCart account:
Payment Status retrieved? |
Yes |
Buyer-requested Shipping Carrier and Service retrieved? |
No |
Weight and Dimensions? |
Weight: Yes
Dimensions: No (not supported by PinnacleCart) |
Delay in receiving Orders in Descartes ShipRush Web? |
Pressing Refresh in Descartes ShipRush Web retrieves all PinnacleCart orders up to approximately five minutes ago. |
Are past orders retrieved on a new setup of Descartes ShipRush Web? |
Yes. Up to two days of past sales are retrieved. |
Can Descartes ShipRush Web determine whether those "past" Orders have already been shipped? |
Yes. |
Are Orders "cancelled" in PinnacleChart shown as Cancelled in Descartes ShipRush Web? |
Yes (download delay applies). |
PinnacleCart transactions updated with Shipment information? |
No. The PinnacleCart system does not provide a way for shipping systems to do this. |
All PinnacleCart plans are supported by Descartes ShipRush Web.