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  • Email Notification Options for Carrier Account

Email Notification Options for Carrier Account

The Email settings page for the selected Carrier account can be used to set up additional email addresses to receive email notifications (in addition to the email addresses coming from the e-commerce system). Depending on the Carrier, the email notifications can be sent from the shipping Carrier or Descartes ShipRush Web when a Shipment, a Delivery, or an Exception occurs.


Note: The options vary on the Email settings page, depending on the selected Carrier. See UPS, FedEx, ShipRush USPS, Amazon, or Web Store.

Note: LTL shipments are often only trackable via the PRO number. You can tell Descartes ShipRush Web to look for the PRO number and, once known, send the notification email automatically. See PRO Number Email Notification Option for details.


UPS

To set email notification options for a UPS account:

  1. Display the Email settings page for a UPS account (SETTINGS > select a Carrier account > Email).



    The Email settings page is displayed for the selected UPS account.


  2. To send the email notifications from:

    • The Shipping Carrier, select Shipping carrier sends email notification. The Carrier's standard email notification template is used, so you cannot control the content of the email notification.

    • Descartes ShipRush Web, select ShipRush sends email notification. You can control the content and appearance of the email notification by selecting a template. Descartes ShipRush Web sends the email notification when the label is printed.

  3. If you selected ShipRush sends email notification:

    • Enter the From Email address.

    • Enter the From Name. This will be the From Name in the email notification. For example, you could enter your business name or your name.

    • Enter the Subject (for example, "Shipment Confirmation from A-Z Merchandise"). Merge codes can be used for the Subject.

    • Select an email notification Template: "Default (Email)", "Modern (Email)", or another template. See Managing Email Notification Templates for details on creating and modifying email notification templates.

  4. Emails to Always Send:

    • Shipment: If selected, will auto-check the Shipment email for every Shipment. This option can be used, for example, to cc yourself (enter your own email address).

    • Delivery: If selected, will auto-check the Delivery email for every Shipment. If Add Shipment Email is checked, the main email address will be copied to the Delivery email address.

    • Exception: If selected, will auto-check the Exception email for every shipment. If Add Shipment Email is checked, the main email address will be copied to the Exception email address.

      • Email addresses entered in Shipment, Delivery, and Exception are added to the email addresses coming from the e-commerce system.

      • The email notification is sent only if the recipient's email address has been entered by the time of Shipment.

  5. To email a test email notification, click Send test email.


FedEx

To setup email notifications for a FedEx account:

  1. Display the Email settings page for a UPS account (SETTINGS > your FedEx account > Email).



    The Email settings page is displayed for the selected FedEx account.


  2. To send the email notifications from:

    • The Shipping Carrier, select Shipping carrier sends email notification. The Carrier's standard email notification template is used, so you cannot control the content of the email notification.

    • Descartes ShipRush Web, select ShipRush sends email notification. You can control the content and appearance of the email notification by selecting a template. Descartes ShipRush Web sends the email notification when the label is printed.

  3. If you selected ShipRush sends email notification:

    • Enter the From Email address.

    • Enter the From Name. This will be the From Name in the email notification. For example, you could enter your business name or your name.

    • Enter the Subject (for example, "Shipment Confirmation from A-Z Merchandise"). Merge codes can be used for the Subject.

    • Select an email notification Template: "Default (Email)", "Modern (Email)", or another template. See Managing Email Notification Templates for details on creating and modifying email notification templates.

  4. Emails to Always Send:

    • Shipment: If selected, will auto-check the Shipment email for every Shipment. This option can be used, for example, to cc yourself (enter your own email address).

    • Delivery: If selected, will auto-check the Delivery email for every Shipment. If Add Shipment Email is checked, the main email address will be copied to the Delivery email address.

    • Exception: If selected, will auto-check the Exception email for every shipment. If Add Shipment Email is checked, the main email address will be copied to the Exception email address.

      • Email addresses entered in Shipment, Delivery, and Exception are added to the email addresses coming from the e-commerce system.

      • The email notification is sent only if the recipient's email address has been entered by the time of Shipment.

  5. To email a test email notification, click Send test email.


ShipRush USPS

To set email notification options for a ShipRush USPS account:

  1. Display the Email settings page for a ShipRush UPS account (SETTINGS > select a ShipRush USPS account > Email).



    The Email settings page is displayed for the selected ShipRush USPS account.

Note: ShipRush sends email notification is selected. You can control the content and appearance of the email notification by selecting a template.

Note: Descartes ShipRush Web sends the email notification when the label is printed.

  1. Email

  • Enter the From Email address.

  • Enter the From Name. For example, you could enter your business name or your name. This will be the From Name in the email notification.

  • Enter the Subject (for example, "Shipment Confirmation from A-Z Merchandise").

Note: Merge codes can be used in the Subject.

  • Select an email notification Template: "Default (Email)", "Modern (Email)", or another template.

Note: See Managing Email Notification Templates for details on creating and modifying email notification templates.

  1. Emails to Always Send:

  • Shipment: If selected, will auto-check the Shipment email for every Shipment. This option can be used, for example, to cc yourself (enter your own email address).

Note: Email addresses entered in Shipment are added to the email addresses coming from the e-commerce system.

Note: The email notification is sent only if the recipient's email address has been entered by the time of Shipment.

  1. To email a test notification email, click Send test email.

Amazon

To set email notification options for an Amazon account:

  1. Display the Email settings page for an Amazon account (SETTINGS > select an Amazon account > Email).

The Email settings page is displayed for the selected Amazon account.

  1. To send the email notifications from:

    • The Shipping Carrier, select Shipping carrier sends email notification. The Carrier's standard email notification template is used, so you cannot control the content of the email notification.

    • Descartes ShipRush Web, select ShipRush sends email notification. You can control the content and appearance of the email notification by selecting a template.

    • Descartes ShipRush Web sends an email notification when the label is printed.

  2. If you selected ShipRush sends email notification:

    • Enter the From Email address.

    • Enter the From Name. For example, you could enter your business name or your name. This will be the From Name in the email notification.

    • Enter the Subject (for example, "Shipment Confirmation from A-Z Merchandise").

    • Merge codes can be used in the Subject.

    • Select an email notification Template: "Default (Email)", "Modern (Email)", or another template.

    • See Managing Email Notification Templates for details on creating and modifying email notification templates.

  3. Emails to Always Send:

    • Shipment: If selected, will auto-check the Shipment email for every Shipment. This option can be used, for example, to cc yourself (enter your own email address).

    • Email addresses entered in Shipment are added to the email addresses coming from the e-commerce system.

    • The email notification is only sent if the recipient's email address has been entered by the time of Shipment.

  4. To send a test email notification, click Send test email.


Web Store

To set email notification options for a Web Store account:

  1. Display the Email settings page for a Web Store account (SETTINGS > select a Web Store account > Email).



    The Email settings page is displayed for the selected Web Store account.


  2. Select one of the following:

    • Suppress all emails when shipping from this web store: Email notifications are not sent. In certain cases, email notifications should not be sent. For example, Amazon automatically emails buyers when ShipRush sends the tracking number for the Order.

    • Send email for orders shipped on this Web Store using shipping account settings: The email notifications are sent using the email settings for the shipping account. This option may be selected to help ensure consistency; all shipments on the account will have the same email.

    • Send email for orders shipped on this Web Store using these settings: Orders shipping from this Web Store trigger email notifications based on the options selected, below.

  3. If you selected Send email for orders shipped on this Web Store using these settings:

    • Enter the From Email address.

    • Enter the From Name. This will be the From Name in the email notification. For example, you could enter your business name or your name.

    • Enter the Subject (for example, "Shipment Confirmation from A-Z Merchandise").

      • Merge codes can be used in the Subject.

    • Select an email notification Template: "Default (Email)", "Modern (Email)", or another template.

      • See Managing Email Notification Templates for details on creating and modifying email notification templates.

  4. To send a test email notification, click Send test email.


Using Merge Codes in Subject Field

Merge codes can be used in the Subject field. Examples:

  • "French Truffle Order Shipped: %ItemTitle%": This merges the description of the first item on the order. It can be especially useful for eBay and PayPal orders.

  • "French Truffle Order Shipped to %ShipToName%": This merges the Ship To name.

  • "French Truffle Order %OrderNum% On Its Way!" This merges the Order Number.

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