Adding the Webstore
To connect ShipRUsh to BigCommerce you will need a new API token, which can be generated with these steps:
1. Log into your BigCommerce admin account, and go to Settings › API Accounts and click + Create API Account.
2. Select the Account type. select V2/V3 API token
3. Enter a Name for the app/integration corresponding to this account, such as ShipRush, then copy or make a note of the API path — you'll need it to use the API account. The name can be a minimum of four characters long.
4. Under OAuth Scopes, specify the API resources and permissions to which your app/integration requires access. Change Orders to modify and products to read-only
5. When you’re done making changes, click Save. A successful save will display the pop-up. It will contain the API credentials that your app will need for OAuth access, and you will be prompted by your browser to download a .txt file containing the same credentials for safekeeping on your computer.
6. From My.ShipRush.com settings add a Bigcommerce Web Store and follow the prompts. The API path was provided during creating the connection and the other 2 values are in the document that downloaded when you clicked save after creating the connection.
FAQs
Are Weights and Dimensions retrieved?
Yes. If the information is in the BigCommerce catalog, Descartes ShipRush Web will download Weights and Dimensions. However, Dimensions are only downloaded if the option is enabled in Web Store Settings.
Are payment statuses retrieved?
Only paid transactions are retrieved.
Are buyer-requested Shipping Carriers and Services retrieved?
Yes, if a match is found to the Services. (Mappings can be set up in Settings.)
Is there a delay in the receipt of Orders in Order Manager?
Pressing Refresh in Descartes ShipRush Web retrieves ready-to-ship Orders up to approximately five minutes ago.
Are past orders retrieved on a newly created Descartes ShipRush Web account?
Yes, the most recent two days of Orders are retrieved.
Note: A full refresh triggered on the Edit Web Store page retrieves Orders from the last seven days. If more history is needed, please contact Descartes ShipRush Web Support.
Is BigCommerce updated with Shipment information?
The tracking # is posted to BigCommerce.
Additional Webstore Settings
Additional web store settings (explained ) can be applied to BigCommerce. Do the following:
Click Back until the root main menu is displayed, and then click WEB STORES.
In the Web Stores list, click edit for BigCommerce Web Store. The Edit BigCommerce Web Store dialog is displayed.
These options (highlighted in the ) are available in the Edit BigCommerce Web Store dialog:
Get Product Dimensions: Selecting this option allows Descartes ShipRush Web to automatically download product Dimensions, if they are available. This only applies to single-item orders and will overwrite generic/default Dimensions specified in Descartes ShipRush Settings.
Include Order Coupons: Enables the downloading of Coupon information (if in use) and importing it into Descartes ShipRush Web. This information will be shown in the Discounts field on the detailed Order page.
Update Shipment Carrier: If checked, Descartes ShipRush Web posts-back the Shipment Carrier/Service used to ship within the application. If not checked, the Shipment Carrier/Servie remains as set before the Order was downloaded into Descartes ShipRush Web.
Enable Enhanced Order DeDuplication: If duplicate orders are downloaded into Descartes ShipRush Web, selecting this option may help clear them out.
Warning: Selecting Enable Enhanced Order DeDuplication increases the amount of time needed for downloading new Orders. Use this option only when needed.
Update Shipping Charge: If selected, Descartes ShipRush Web will post back the quoted shipping charge for the Shipment to BigCommerce, possibly overwriting the listed charge. This option can be disabled at any time.