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DHL Ecommerce

DHL Global Mail (aka DHL Ecommerce) is supported for U.S. and Canada origination.

Notes:

Descartes ShipRush Web prints shipping labels and manifest documents for DHL Ecommerce shipments. At this time, shipping rates are not displayed.

DHL has a weekly maintenance window: every Sunday – 1:00pm to 2:15pm EST. This maintenance only affects international shipments; other services should still be available.


Setting Up DHL Ecommerce (AKA Onboarding)

To set up DHL Ecommerce in Descartes ShipRush Web, you need your Location ID (aka Pickup ID). If you have multiple pickup locations, each will have its own Location ID.

To obtain your Location ID:

  1. Please engage your DHLeC Regional Sales Manager (RSM).

  2. RSM will engage their DHLeC Solutions Engineer and Implementation Specialist regarding any changes.

  3. The Onboarding Form is generated by the Implementation Specialist and sent to the customer with the account information and FTP credentials.

  4. Once set up has been completed by DHL Ecommerce, send in your sample labels for the DHL Ecommerce services you use (including driver summary manifest and corresponding manifest, if applicable). This ensures that a close out was performed and you understand the end-of-day process.

  5. Please submit this material to your DHL Ecommerce technical resource or the Solutions Engineer - GMUS-Solutions: gmus-solutions@dhl.com.

  6. DHL Ecommerce will review and notify you of the status.


U.S. Origination Supported Services

U.S. Domestic Services:

  • DHL SmartMail BPM Expedited

  • DHL SmartMail BPM Ground

  • DHL SmartMail Parcel Plus Expedited

  • DHL SmartMail Parcel Plus Ground

  • DHL SmartMail Parcels Expedited

  • DHL SmartMail Parcels Ground

  • DHL SmartMail Parcel Expedited Max

  • DHL SmartMail Marketing Parcel Expedited

  • DHL SmartMail Marketing Parcel Ground

  • DHL Metro Next Day

  • DHL Metro Same Day

Export Services:

  • DHL Parcel International Expedited (DDU & DDP)

  • DHL Parcel International Direct (DDU & DDP)

  • DHL Parcel International Standard

And China Origin to U.S. (available to U.S. shippers):

  • Parcel International Breakbulk


Parcel Metro Services

To use Parcel Metro, it must be enabled on your DHLeC account. Then, in Descartes ShipRush Settings, select the Enable Parcel Metro checkbox.

  • Metro Same Day

  • Metro Same Day Afternoon

  • Metro Same Day Evening

  • Metro Next Day

  • Metro Next Day Afternoon

  • Metro Next Day Evening


Canada Origination Supported Services

Canada to U.S. Shipping:

  • Parcel International Direct Priority

  • Parcel International Direct Standard

Canada Origination: Export (non U.S. Destinations):

  • Packet Priority

  • Packet Standard

  • Packet Plus Priority

  • Business Priority

  • Business Standard

  • Parcel Standard


China Origination Supported Services

China Origin to U.S. (available to U.S. shippers) Parcel International Breakbulk


Options & Accessorials

  • Dangerous Goods

  • DDP (for international services that allow it)

  • Signature Confirmation

Mail Types:

  • Irregular

  • Machinable

  • Parcel Select Irregular

  • Parcel Select Machinable

  • BPM Machinable

  • Marketing Parcel < 6 oz

  • Marketing Parcel >= 6 oz


Label FROM Address Note

Descartes ShipRush Web prints the FROM address on domestic U.S. labels. However, for export labels, the FROM address is set in the DHL Ecommerce system and is not under the control of Descartes ShipRush Web. To change the FROM address on export/cross border labels, contact your DHL Ecommerce representative.


DDU and DDP Services

Parcel Direct Express has both DDU and DDP options:

  • Delivery Duties Unpaid: Relates to shipping across borders (export shipments). The shipper only pays for transportation only, not taxes and duties. The recipient needs to pay any duties and taxes that apply. For small parcels in B2C, this often means the recipient needs to go to a post office to pay any duties and receive the package.

  • Delivery Duties Paid: Means the shipper has paid (or will pay) for transportation and import duties and taxes. The package is handed over to the recipient without a need for the recipient to pay any fees.

These options are selected in the Payment area when Parcel Direct has been selected as a service.


International Shipping Details

When shipping internationally, be sure to perform Close Day in Descartes ShipRush Web at the end of shipping. Nothing will print, but the DHL Global Mail system needs this step.


C.O.D.

C.O.D. will show on the shipping label for export shipments (from U.S. to other countries). At this time, C.O.D. is not available for U.S. domestic shipping.


Example Labels

This is a partial list of example labels (not all DHL Global Mail services are reflected here):




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